Return Policy

At Dam Liner Systems Kenya, we strive to ensure our customers receive high-quality products and exceptional service. If you are not fully satisfied with your purchase, our return and refund guidelines below will help you through the process.

 

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of purchase.
• To qualify for a return, items must be:
  • Unused
  • In the same condition as delivered
  • In the original packaging
• Custom-made or cut-to-size dam liners, geomembranes, or related customized products are not eligible for return, unless they arrive defective or damaged.

 

2. How to Initiate a Return

To begin the return process:

• Contact our support team at info@damlinersystems.co.ke within 30 days of receiving your order.
• Provide the following details:
  • Your order number
  • The item(s) you would like to return
  • Reason for the return
• Our team will guide you through the next steps and provide a Return Authorization if the request is approved.

 

3. Return Authorization

Once your return request has been reviewed and approved:

• You will receive a Return Authorization with detailed instructions on how to send the item(s) back.
• Ensure the returned products are securely packaged to avoid damage during transit.

 

4. Shipping Costs

• Customers are responsible for the cost of return shipping.
• If the return is due to a wrong item sent, manufacturing defect, or transport damage, Dam Liner Systems Kenya will cover the return shipping cost.
• We advise using a trackable courier service to ensure the safe return of your item(s).

 

5. Refund Process

• Refunds are processed within 5 business days after we receive and inspect the returned item(s).
• Refunds will be made to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take a few additional days for the refund to reflect in your account.

 

6. Defective or Damaged Items

If your order arrives damaged, defective, or not as described:

• Contact us immediately at info@damlinersystems.co.ke
• Include clear photos or videos showing the issue.
• Depending on the situation, we will:
  • Send a replacement, or
  • Issue a full refund, according to your preference.

 

7. Exchanges

We currently do not process direct exchanges.

If you would like a different size or product, please return the initial item (if eligible) and place a new order on our website.

 

8. Contact Us

For any inquiries, clarifications, or assistance regarding our Return & Refund Policy:

 Email: info@damlinersystems.co.ke
Website: www.damlinersystems.co.ke

Thank you for choosing Dam Liner Systems Kenya. We value your trust and are committed to delivering quality and reliability in every product.